SHIPPING & RETURNS

Shipping Policy

At Kalakatha, we strive to ensure a seamless and satisfactory shopping experience for all our customers. Our shipping policy is designed to provide clarity and transparency regarding the delivery process of your orders. Please read the following information carefully:

Shipping Timeframe:

We are committed to dispatching your orders promptly to ensure timely delivery.
Orders are typically processed within 1-2 business days after payment confirmation.
Once your order has been processed, please allow up to 7 working days for delivery.

Shipping Methods:

We utilize reputable courier services to ensure the safe and timely delivery of your orders.
All shipments are trackable, allowing you to monitor the progress of your delivery.

Shipping Charges:

We offer competitive shipping rates based on the destination and weight of your order.
Shipping charges will be calculated and displayed during the checkout process.

Delivery Address:

Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or complications with your delivery.
We do not take responsibility for orders shipped to incorrectly provided addresses.

Order Tracking:

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.
You can use this tracking number to monitor the status of your delivery on our website or the courier's website.

Delivery Issues:

In the rare event of any issues or delays with your delivery, please don't hesitate to contact our customer service team.
We will work diligently to resolve any delivery-related problems and ensure your complete satisfaction.

Shipping Policy Updates:

We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any further questions or concerns regarding our shipping policy, please feel free to contact us. Thank you for choosing Kalakatha for your shopping needs. We appreciate your business!

Return & Exchange Policy

Eligibility for Returns and Exchanges:

We accept returns and exchanges within 30 days from the date of purchase.
To be eligible for a return or exchange, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
Items that have been damaged, altered, or modified after purchase are not eligible for return or exchange.

Return Process:

To initiate a return, please contact our customer service team within the specified return period.
You will be provided with instructions on how to return the item, including the return address.
Please ensure that the item is securely packaged to prevent damage during transit.

Exchange Process:

If you wish to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process.
You will be provided with instructions on how to return the original item and place a new order for the desired item.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped, defective item).
We recommend using a trackable shipping service for returning items to ensure safe and prompt delivery.

Refund Process:

Once we receive and inspect the returned item, we will process your refund within 3-5 business days.
Refunds will be issued to the original method of payment used for the purchase.

Exclusions:

Certain items may not be eligible for return or exchange due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable/non-exchangeable on our website.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
We will arrange for a replacement or refund, depending on the nature of the issue.

Policy Updates:

We reserve the right to update or modify our return and exchange policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any further questions or concerns regarding our return and exchange policy, please feel free to contact us. Thank you for shopping with Kalakatha. We appreciate your trust and support!